Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
General support
support@veratishome.com
Anything about a piece, a material, an order, or a problem with something you have received.
Orders & delivery
orders@veratishome.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@veratishome.com
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday–Friday, 9:00am–5:00pm CT
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns, shipping questions and anything about an order go through email — we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Do you not recognise a charge?
Charges from this store appear on a statement as VERATIS HOME. If that is what you are looking at and you are not sure why, email support@veratishome.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.