Orders
Where is my order?
Every order gets a confirmation email immediately, and a second email with a tracking number as soon as the label is created.
Check your confirmation email
It carries your order number, everything you ordered, the total charged, and which items are in which parcel. Search your inbox for the order number, or for our address if you cannot find it — check spam as well.
Check the tracking link
Sent as soon as your parcel has a label. Tracking often takes a few hours to show movement after that — that gap is the carrier's scan schedule, not a lost parcel.
If it says delivered and it is not there
Check with neighbours and around the property first, then tell us. We open a claim with the carrier and in nearly every case ship a replacement without waiting for the claim to resolve.
If tracking has not moved in 5 business days
Contact us and we will chase the carrier. You do not need to wait longer than that.
Ask us directly
Send your order number, or the email address and postcode you ordered with, and we will tell you exactly where it is.
Monday–Friday, 9:00am–5:00pm CT. Every message answered within one business day.
Not sure about a charge?
Charges from this store appear on a statement as VERATIS HOME. Send us the amount and the date and we will identify the order — usually the same business day, and always faster than a dispute.